Cookies Policy on Doctiplus — what they are and how you control them
We use a small number of cookies to make Doctiplus work properly and improve your experience. This page explains exactly which cookies we use, why, and how to manage or remove them at any time.
1. What Are Cookies?
Cookies are small text files that a website places on your device — computer, phone, or tablet — when you visit. They are widely used to make websites work correctly, remember your preferences, and provide basic analytical information to site owners.
Cookies are not viruses or programs. They cannot run code, install software, or access other files on your device. A cookie is simply a small piece of text that your browser stores and sends back to the website on your next visit.
Session cookies
Exist only while your browser is open. Deleted automatically when you close the browser. Used to keep you logged in during a single visit.
Persistent cookies
Remain on your device until they expire or you delete them. Used to remember your preferences across visits — for example, your language setting.
2. The cookies Doctiplus uses
We use only the following three categories of cookies. We do not use advertising cookies, tracking cookies, or any cookies that build profiles of your behaviour for commercial purposes.
The cookies Doctiplus uses
These cookies are required for Doctiplus to function. Without them, you cannot log in, book appointments, or use the platform. They cannot be disabled.
| Cookie name | Purpose | Duration |
|---|---|---|
| dp_session | Keeps you logged in during your visit | Session |
| dp_auth | Secure authentication token for account login | 30 days |
| dp_csrf | Prevents cross-site request forgery attacks | Session |
| dp_cookie_consent | Remembers your cookie consent choices | 12 months |
Analytics cookies
These cookies help us understand how patients use Doctiplus — which pages are visited most, how searches are performed, and where visitors come from. All data is anonymised before processing. We use this to improve the platform. Disabling these cookies does not affect your ability to use Doctiplus.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors — anonymised | 2 years |
| _ga_* | Google Analytics 4 | Stores and counts page views — anonymised | 2 years |
| dp_analytics | Doctiplus internal | Tracks search patterns to improve results — anonymised | 6 months |
Preference Cookies
These cookies remember your preferences so you do not have to set them every visit — language selection, search filter defaults, and similar settings. Disabling them means Doctiplus will not remember your preferences between visits.
| Cookie name | Purpose | Duration |
|---|---|---|
| dp_language | Remembers your preferred language setting | 12 months |
| dp_filters | Remembers your last search filters for convenience | 30 days |
3. Manage your cookie preferences
Use the toggles below to control which optional cookies Doctiplus can use. Essential cookies are always active and cannot be disabled — they are required for the platform to function.
Essential Cookies
Required for login, booking, and security. Cannot be disabled.
Analytics Cookies
Help us understand how the platform is used — all data anonymised.
Preference Cookies
Remember your language and filter settings between visits.
4. Managing cookies through your browser
You can also manage, block, or delete cookies directly through your browser settings. Here is how to access cookie settings in the most commonly used browsers:
Google Chrome
Mozilla Firefox
Help us understand how the platform is used — all data anonymised.
Apple Safari
Remember your language and filter settings between visits.
Microsoft Edge
Mobile browsers (iOS / Android)
Blocking all cookies through your browser will prevent you from logging in to Doctiplus and completing bookings, as essential session cookies are required for these features to work.
5. Third-party cookies
Doctiplus uses a limited number of third-party services that may set their own cookies. We have listed all of these in the cookie table above. We do not allow third-party advertising networks, social media trackers, or marketing platforms to set cookies on doctiplus.com.
Google Analytics
Used for anonymised usage analytics. IP addresses are anonymised before processing. Google’s own privacy policy applies to their cookie data.
Telehealth
Used to facilitate encrypted video consultations. Session-only cookies. No data retained after the consultation ends. The provider’s privacy policy applies to video session data.
6. Contact us about cookies
If you have any questions about how Doctiplus uses cookies, or want to request more information about specific cookies on our platform, contact our privacy team.